Terms of Service

Tidemark is an operational planning and wellbeing tool. It helps clinicians record how their working time is spent and helps practices understand team capacity against recognised safe working guidance.

It is not a clinical system. It provides no clinical decision support, no triage, no prescribing and no patient record. Reports, scorecards and AI-generated analysis are informational aids for discussion — they are not professional, legal, employment or medical advice, and responsibility for any decision taken remains with the practice.

Tidemark never requests, collects, stores or processes patient identifiable data. Do not enter patient names, dates of birth, CHI or NHS numbers, or identifiable clinical detail into any free-text field, note or friction tag.

You are responsible for ensuring your team follows this. We may remove content that appears to contain patient identifiable data.

Accounts are for named individuals working in primary care. Do not share sign-in credentials. Keep your details accurate, and tell your practice lead when you join or leave a team so the roster stays correct.

Practice leads can manage the team roster, shared usual-day templates, sprint weeks and practice-level settings. Leads see aggregated totals only, never a colleague’s individual entries.

Every new account starts with a 3-month trial. Subscriptions are annual only, charged in advance, and renew automatically unless cancelled before the renewal date.

• Solo clinician (locum or sessional): £50 per year plus VAT (£60 incl. VAT). Lets you log at any practice.
• Practice team: one flat annual payment banded by the number of clinicians on the roster — never per patient and never by list size:
  • Small practice (1–5 clinicians): £200 per year plus VAT (£240 incl. VAT).
  • Medium practice (6–11 clinicians): £440 per year plus VAT (£528 incl. VAT).
  • Large practice (12–22 clinicians): £720 per year plus VAT (£864 incl. VAT).
  • Very large practice (23+ clinicians): £900 per year plus VAT (£1,080 incl. VAT).
• Where a practice holds a team subscription it covers everyone on its roster, including locums working there. Cover of under 7 days is free.

Payments are processed by Stripe. Prices on the home page and at checkout are shown including the local sales tax (VAT or GST); the figures above are the same prices shown before tax. Prices in other currencies are the local equivalent tier, not a conversion, and may change on renewal with at least 30 days’ notice.

Cancel at any time from the billing page; access continues to the end of the paid year. We do not refund part-years, except where a sub-processor change is objected to under the Data Processing Agreement, or where required by law.

Do not use the service to monitor or discipline individual colleagues covertly, to attempt to de-anonymise aggregated reporting, to resell or white-label the service, to probe or circumvent security controls, or to upload unlawful content. Automated scraping of the application is not permitted.

You keep ownership of everything you record. We process it as described in the Privacy Policy and the Data Processing Agreement. You can export a complete copy at any time.

All data held by Tidemark is internal to the service. It is used only to operate and improve the app for the clinicians and practices who created it — producing their own diaries, reports and analyses. It is never sold, never shared with advertisers, and never used for any other purpose. Nothing is ever done with a practice's or clinician's data outside the service without their explicit, informed consent — for example contributing to research, appearing in a case study or testimonial, or joining the cross-practice comparison. Consent is a specific choice, never assumed or bundled, and can be withdrawn at any time.

Any aggregated or pooled figure — in-app comparison, research, or any published statistic — is only ever produced at a level where no individual practice or clinician can be identified. Comparison figures need at least 12 practices in a band; research outputs need at least 20 clinicians across at least 5 practices; within a practice, figures are suppressed until at least 3 clinicians contribute.

Your records are stored in the European Union (Germany and Ireland) and handled only in the jurisdictions listed in the Privacy Policy, which names every provider, the countries it operates in and the safeguards covering any transfer outside the UK or EEA. The authoritative processor commitments are in the Data Processing Agreement.

If you opt in — asked once when you set up your account, never assumed — your anonymised workload figures may be combined with those of other clinicians and used in published research on workload and wellbeing in general practice. You can switch this on or off at any time in Settings.

Research outputs are only ever produced at a scale where no clinician or practice can be identified: pooled cohorts of at least 20 clinicians across at least 5 different practices, with no names, no practice names or locations, and no free-text notes.

Withdrawing consent is forward-looking: it removes your data from future analyses. Results already published in aggregate cannot be retrospectively withdrawn, because no individual can be identified within them.

We aim for high availability but do not guarantee uninterrupted service, and maintenance may occasionally interrupt access. Support is by email to hello@studystreaks.co.uk, normally answered within 5 working days.

To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect or consequential loss, or for decisions made on the basis of reports produced by the service. Nothing limits liability for death or personal injury caused by negligence, or for fraud.

We may update these terms; material changes will be notified in the app or by email at least 30 days before they take effect. These terms are governed by the law of Scotland, and its courts have exclusive jurisdiction.