Each entry is matched to one of the checks Tidemark reports on, with the study behind it and a link to the source.
Showing entries for Large share of unseen clinical work. Show all
Appointment counts miss most of the working day.
GP Worklife Survey data suggests roughly 40% of a GP's working day is indirect work — results, correspondence, referrals, admin — none of which shows in appointment figures. The authors argue measurement has to come before redesign.
Woolford SJ et al. 'The real work of general practice: understanding our hidden workload.' Br J Gen Pract 2024;74(742):196–197.
The RCGP's own analysis of this exact problem.
Its most practice-relevant recommendation: prioritise continuity-based care models over simplistic appointment-efficiency targets, and reflect indirect work explicitly in how capacity is planned.
RCGP. 'Tackling the GP workload crisis: from evidence to action on hidden and avoidable workload in general practice.' April 2026.